Privacy Policy

Alpine Preservations is committed to protecting your privacy.

Alpine Preservations is a trading name of Alpine Preservations Ltd. Reg no: 1747828, Registered in England & Wales.

This privacy policy sets out how we use and protect any information that you give to us. We are committed to transparency and choice and the security and confidentiality of our Customers’ personal data in accordance with the “General Data Protection Regulation” or “GDPR”.

Information we collect

We will only collect personal data from you to enable us to respond to a query or to provide a service that has been requested. When you give us information about another person, you confirm that they have appointed you to act for them and to consent to the processing of their personal data. Website usage information is collected using cookies.

What we do with the information collected

When you book for our services either through our website or over the phone or by email, your name, property address, email and contact number will be collected and stored securely in our computer and filing system. Such information collected will only be used to respond to information requests and to provide our services to you.

How we disclose your data

Please be assured that we do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Our employees process your data in order to provide the required service from us. We do not send out promotional emails. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Retention period of your data

We normally store your personal data up to 20 years if we have completed work to your property. This will enable us to serve you better with your enquiries. We also retain and use your data as necessary to comply with our legal obligations, resolve disputes and enforce our guarantee agreements. Please let us know, at any time, if you want to us delete this information.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us at the following address:

Alpine Preservations Ltd

Alpine House

26 St Johns Street

Farncombe

Godalming

Surrey

GU7 3EJ

We may make a small charge for this service.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit: www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

This privacy policy was last updated on 24th May 2018.

For any damp proofing services you may require, please contact us to arrange a survey

with one of our qualified surveyors

01483 424 191